In situations where the VDA’s status shows as Unregistered in Studio and the VDA’s event log contains messages telling you the Desktop Service is unable to register with the DDC, you will need to check if the firewall (both the Windows firewall on the VDA and any other firewall between the VDA and the DDC) is correctly configured. This configuration allows for flexibility and centralized management. My recommendation is to set the names of the delivery controllers using a policy (By specifying the ‘ Do it later (Advanced)’ option during the installation of the VDA) and use the auto update Citrix policy (which is enabled by default) to keep the list up to date.
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